Support Policy

We aim to provide thoughtful, respectful, and timely support across our Platform. Our team works to address questions accurately and to point you toward the right resources, features, or partners.

We generally respond to support inquiries within one to three business days, Monday through Friday, excluding U.S. federal holidays. Response times may vary based on volume and the nature of the request. Critical issues are prioritized.

Support is offered through the Contact page, in-platform chat (where available), and email. We do not provide support through unofficial channels such as personal social media accounts.

Support covers account access, platform functionality, membership and partner program questions, and general guidance about using Steps & Phases. We do not provide medical, mental health, legal, financial, tax, or other professional advice through support.

We may decline or limit support for requests that are abusive, fraudulent, or outside the scope of the Platform. Repeat violations of our Community Guidelines or Acceptable Use Policy may affect your ability to receive support.

From time to time, we perform updates and maintenance that may temporarily impact availability. We will communicate planned interruptions when reasonably possible and work to minimize disruption.

Feedback is welcome and helps us improve. By submitting suggestions, you grant us permission to use them to improve the Platform without obligation to you.